Yes, all of our products are made from high-quality materials chosen to ensure resistance to water, shock and daily wear and tear .

• Dog Tags & Smart Tags : Engraved on stainless steel or aluminum , they are resistant to water and corrosion. However, over time, rubbing against other objects may cause small surface marks.
• Collars and Leashes in Biothane® : Completely waterproof and easy to clean , they do not get ruined by water and are also resistant to mud and humidity.
• Engravings and QR Code : Made with precision laser technology to ensure readability over time , without the risk of immediate discoloration.

Although the products are designed to last a long time, we still recommend proper use and regular maintenance to best preserve their appearance and functionality.

Yes, it is normal for products to show signs of wear and tear with daily use and contact with other objects. For example, in metal products, the perimeter or engraved details may slightly discolor over time due to rubbing. In materials such as Biothane®, however, wear and tear may manifest itself with small superficial marks due to prolonged use .

This phenomenon is common to all accessories and does not compromise their functionality or readability . To prolong the life of the aesthetic appearance, we recommend avoiding contact with very abrasive surfaces or aggressive chemical products.

Our products are designed to fit most dogs, but with some specifics to consider:

• Collars and leashes : Available in various sizes, they are ideal for city walks and everyday use . Although they have a resistance of over 100 kg of traction , they are not currently designed for large dogs (such as American Bully, Pitbull or similar breeds) or for extreme uses, such as hiking or high intensity activities .
• Smart Tag with QR Code : They have a standard size of about 3 cm , designed to ensure easy reading of the QR Code without being cumbersome. Currently, other sizes are not planned.

To choose the most suitable product for your pet, we recommend that you always check the specifications indicated in the product sheet .

Yes! All the hardware used in our products is black nickel plated to ensure strength and durability over time . However, like any metal plating, with prolonged use and exposure to external agents , it may show signs of wear .

• It is normal for the plating to fade slightly or show reddish marks due to the natural oxidation of the underlying metal over time and with friction.
• This phenomenon does not compromise the functionality or resistance of the product.
• To slow down the wear process, we recommend avoiding prolonged contact with salt water, aggressive chemicals or abrasive surfaces .

Even with the normal aging of materials, our products remain reliable and safe, designed to last over time without compromising the user experience .

Yes! Our platform is designed to ensure maximum security and privacy of your pet's data and contact information.

• Quick but controlled access : Anyone who finds your dog can scan the QR Code to access essential data, without needing to install apps .
• Real-time data management : You can update and modify information at any time, preventing obsolete data from remaining visible.
• Privacy guaranteed : No sensitive data is shown, only the information necessary to find the pet.

Our goal is to offer you an effective tool for the safety of your pet , while protecting your privacy.

To ensure maximum durability and maintain the original appearance of your products, here are some maintenance tips:

• Collars and leashes in Biothane® : They are waterproof and easy to clean . Just use a damp cloth with water and neutral soap. Avoid aggressive chemicals or abrasive sponges that could alter the surface.
• Dog Tags and Smart Tags : Gently wipe them with a soft, dry cloth to remove dirt and fingerprints. Avoid using corrosive detergents that could compromise the engraving or QR Code.
• Black nickel plated hardware : To slow down normal signs of wear, avoid prolonged exposure to moisture and chemicals (for example, salt water, chlorine or mud). If necessary, wipe the metal with a dry cloth after contact with water.

By following these simple precautions, your accessories will maintain their functionality and elegant appearance over time.

No, unfortunately personalized products cannot be returned or exchanged , unless they have a manufacturing defect or an engraving error due to us .

• We recommend that you carefully check the data entered before completing the order, as once engraved, the medal cannot be modified .
• If the product you receive has a defect, please contact us within 5 days of receipt, providing a photo to evaluate the problem and find a solution.
• For non-personalized products , you can make a return following the conditions indicated in our return policy.

Our goal is to ensure maximum satisfaction of our customers, so for any doubts or problems, we are always available to help you!